IT Support

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IT Support

Do you have an IT infrastructure that experiences a lot of downtime or has a poor support network?

Our dedicated and highly qualified team can support all aspects of your environment and ensure things run well. We do this by ensuring our team is always trained, qualified and working on latest technology and that they have a multidisciplinary skill set.

We have over 25 years of experience providing Managed Services in Australia and we are highly focused on Customer Satisfaction. We believe in the personalized Customer experience, and with Excellence IT you will always have a quick response from one of our team.

Support Options

Excellence Monitor and Manage (EMM) is an exclusive service that allows us to monitor your devices and network your network 24 x 7 and provide quick and reliable support to your IT infrastructure. We use state-of-art technology to monitor and manage your network and devices to ensure that they are always running optimally. With EMM we are always able to support your device –at anytime and anyplace – whether you are in the office or traveling remotely.

Onsite Support is designed to allow our technical engineers to visit you on location where something has gone wrong and you require urgent service. With high turnaround times, we provide same-day visits in the inner-city regions of Melbourne and Sydney to help attend to the problem.

Offsite Support is also provided where we can bring back the devices to our office to test, troubleshoot, configure, and resolve before bringing it back you in good working order.

Remote Support is provided when an issue is identified. Our support team is available to remotely resolve the issue in a fast and efficient manner.